All products should be inspected prior to use, Cedar Furniture Lodge, LLC is not responsible for the loss of money, time, or assets due to defective or broken parts. We try to make our products so that they represent what is pictured, but we make no guarantee that this solid wood product will be flawless upon delivery. After inspecting your parts, if there is something that concerns you please give us a call and we will be more than happy to help in any way we can.
Aromatic Red Cedar is known to have knots, checking lines, and slight cracking marks. These are not legitimate defects and do not warrant a cause for exchange, replacement, or refund.
We have a 48 hour cancellation policy. Due to the fact that our pieces are cut to order we do not guarantee cancellation after 48 hours. All of our shipments are insured at time of shipping. Should damage occur during shipping, we will need phot proof and a claim will be filed on your behalf.
In the event we see a purpose for an exchange or replacement, we will not pay the extra shipping charge for expediting the replacement. Any shipping method that is out of our normal operation will have additional charges that the customer may choose to pay for. A natural product is more likely to have imperfections and shipping damage, but we will do our best to make sure the product you receive is correct.
To complete your claim:
We require a receipt or proof of purchase.
We require proof of the defect or faulty product. Send clear and detailed pictures to us.
If an order is shipped LTL, inspect the products before accepting the delivery. We are not responsible for damages during this type of shipping.
Any order that is shipped LTL must be returned via LTL. A cost as to which will be deducted from the refund amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: Cedar Furniture Lodge, LLC, 25365 County Road 296L, Pittsburg, MO. 65724, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This natural product may cause an allergic or medical reaction in those that are sensitive to aromatic red cedar. We do not allow returns for allergy/medical reasons.